We are trying our very best to offer a great Live Stream and Video on Demand experience! Of course, with everything technology related there is always going to be some glitches and we know that online live stream classes are never going to be quite as amazing as the real in-person thing. However, we are happy to extend this option for you! We thank you in advance for your patience and understanding and hope that you have a great virtual experience most of the time!
Below are some Frequently Asked Questions and Troubleshooting Tips:
- What is Live Stream?
- How do I sign up for Live Stream?
- I didn't recieve my email for Live Stream.
- Live Stream keeps cutting out.
- I cannot connect to the Live Stream.
- I've done all these things and Live Stream is still not working.
- What is Video on Demand?
- Video on Demand Link.
1. What is Live Stream?
Live Stream is a way that you can join us from home for our in-studio live classes! The class is taught at the studio at a specified time. You can take the same class at home that is offered at the studio. It is not recorded and can only be accessed at the specified time of the class.
2. How do I sign up for Live Stream?
Sign up for Live Stream via our Mindbody schedule just as you would for our other classes. You will receive an email with the link to that class prior to the start of class. ***Be sure that your email address is correct on your Mindbody account.***
3. I didn't recieve my email for Live Stream.
Check your junk folder. Be sure that your email address is correct in our Mindbody system. Email info@yogadotcalm.com if you haven't received it within 5 mintues of class (and hopefully we will get back to you in time, but of course, it may not always be possible).
4. Live Stream keeps cutting out.
Be sure you have good internet. Hard wired internet often works better than wifi.
Close all programs and windows you are not currently using. Clear your browser history, cache, and cookies.
5. I cannot connect to the Live Stream.
From a PC or Mac Computer download the Mindbody Live app here: https://video.mindbody.io/download
Google Chrome and/or Safari 13+ are the recommended browsers for Live Stream. Be sure to have the most up to date version of your browser.
Refresh the browser and allow access to your computer/camera/microphone.
On Apple products, disable the Pop-up blocker under Settings>Safari>General>Block popups OR on the Live Stream screen tap the aA button in the top left then 'Request Desktop Website'
6. I've done all these things and Live Stream is still not working.
Here is a link to the Mindbody Help page for Live Streaming that may offer a few more technical answers and links: https://support.mindbodyonline.com/s/article/Live-...
7. What is Video on Demand?
Video on Demand is our library full of pre-recorded classes. Every month we add 2-4 new classes for you to enjoy. You can access these at any time and any place. This feature is included in some of our passes including All Access Auto-Pay and our 1 Year All Access. Otherwise, if you hold a current pass at the studio you can purchase 30 day access for $26. Visit the Prices page for details.
8. Video on Demand Link.
https://video.mindbody.io/studios/8627/sign-in